01
Return for refund
Choose this option when you want to send an eligible product back and receive the approved purchase amount through the original payment method.
Liftora customer resolution studio
Returns & Exchanges
Liftora offers free returns and exchanges within 30 calendar days after delivery. This page explains eligibility, product condition, return shipping, exchange availability, inspection, and the final resolution process.
Return window
30 Days
A clear path to the right resolution
This Returns & Exchanges page applies to products purchased directly through the Liftora online store. A request should be started within 30 calendar days after the carrier confirms delivery.
The final outcome depends on the reason for the request, product condition, completeness, hygiene, available replacement inventory, and whether the approved return instructions were followed.
Promotional purchases remain covered: Products purchased with the automatic 15% subscriber discount or an automatic 20% promotional discount remain eligible unless they were clearly identified as non-returnable before purchase.
Resolution pathways
Choose the request that matches your situation
Liftora reviews each request according to the product, condition, reason, and available inventory.
02
Exchange the product
Choose an exchange when you need another eligible size, variation, or replacement product. Exchange availability depends on current inventory.
03
Report an order issue
Use this path for a damaged, defective, incorrect, incomplete, or otherwise problematic delivery. Photographs or video may help Liftora review the issue quickly.
Eligibility framework
Products ready for review
Liftora evaluates timing, condition, completeness, hygiene, safety, and evidence before confirming a return or exchange.
01
Request submitted on time
The request must normally be started within 30 calendar days after confirmed delivery.
02
Reasonably inspected condition
Products should be unused or only handled as reasonably necessary to inspect fit, function, dimensions, materials, or appearance.
03
Complete product set
Include supplied components, accessories, manuals, and packaging when reasonably available so the return can be inspected properly.
04
Clean and safe to handle
Wearable, body-contact, yoga, recovery, and support products should be clean, unwashed, and free from odor, residue, hair, or signs of extended use unless the item is defective.
05
No customer-caused damage
Avoidable damage, misuse, improper assembly, unauthorized modification, excessive wear, unsafe contamination, or failure to follow instructions may affect eligibility.
Request workflow
Four steps from first contact to final resolution
Do not send a product back before receiving Liftora’s return instructions.
Contact Liftora
Provide your name, order number, product, reason for the request, and whether you prefer a return, exchange, or replacement.
Receive approval instructions
Liftora may request photographs, video, product details, or condition confirmation before providing the return method.
Prepare the package
Pack the product securely with available components and follow the approved shipping instructions. Keep the return tracking information.
Inspection and resolution
After arrival, the product is reviewed and Liftora confirms the approved refund, exchange, replacement, or any condition affecting the request.
Inspection studio
What Liftora checks after a return arrives
Inspection protects customers, product safety, inventory quality, and the accuracy of the final outcome.
Wear, damage, and cleanliness
The product is checked for misuse, avoidable damage, heavy wear, contamination, odor, washing, alteration, or other condition concerns.
Parts and supplied components
Liftora reviews whether major parts, accessories, manuals, and other supplied items are present.
Defect or order mismatch
The inspection compares the product with the reported defect, incorrect variation, missing component, or transit damage.
Fitness equipment handling
Equipment that appears damaged, unstable, incomplete, or unsafe should not be used and may require special handling during review.
Resolution outcomes
What happens after approval
The approved result depends on the original request, inspection, payment method, and current product availability.
Refund
Returned to the original payment method
Approved refunds are generally issued to the original payment method for the eligible amount actually paid after discounts.
Exchange
Replacement subject to inventory
Approved exchanges depend on available stock. If the requested option is unavailable, Liftora may offer another suitable option or issue an eligible refund.
Processing
Inspection before completion
Liftora normally reviews returned products within five business days after arrival. Financial posting time then depends on the payment provider.
Replacement
Damaged or incorrect orders
When an order arrives damaged, defective, incomplete, or incorrect, Liftora may arrange a replacement, exchange, return, or refund based on the evidence and product availability.
Important boundary
Requests that may not qualify
A request may be declined or adjusted when it is submitted outside the 30-day window, returned without authorization, missing major components, affected by customer misuse, heavily worn, altered, contaminated, or otherwise inconsistent with the stated reason. Nothing on this page limits consumer rights that cannot legally be excluded.
Return and exchange assistance
Liftora support is available 24/7
Contact us to start a return or exchange, report a damaged or incorrect order, confirm eligibility, check replacement availability, or request an update. Include your order number whenever possible.
Business email
support@liftora.mom
Telephone
+1 (502) 373-9638
Business address
Liftora
211 Clark St
Uniontown, KY 42461
United States