Standard return or exchange
A request submitted within 30 calendar days after delivery for a product that is unused or only reasonably inspected, clean, complete, and not damaged through customer misuse is generally eligible.
Liftora return assurance
Refund Policy
Liftora provides free returns and exchanges within 30 calendar days after delivery. This policy explains eligibility, return conditions, exchanges, refund timing, damaged orders, cancellations, and how to request support.
Effective date
June 18, 2026
A customer-first process designed to stay clear and manageable
This Refund Policy applies to purchases made directly through the Liftora online store. To qualify, a return or exchange request must be submitted within 30 calendar days after the carrier records the order as delivered.
Returned products should be in a condition that allows Liftora to reasonably inspect and process them. Products should include all supplied components, accessories, manuals, and packaging when reasonably available. Normal handling needed to examine a product is acceptable, but damage caused by misuse, improper installation, excessive wear, unauthorized modification, or failure to follow product instructions may affect eligibility.
Promotional purchases: Products purchased with the automatic 15% subscriber discount or the automatic 20% promotional discount remain eligible under this policy unless a product was clearly identified as non-returnable before purchase.
Eligibility scanner
Know which return path applies to your order
Product condition, timing, hygiene, completeness, and the reason for the request determine how the return or exchange is reviewed.
Damaged, defective, or incorrect order
Contact Liftora promptly if an item arrives damaged, appears defective, is missing components, or does not match the item ordered. Photographs or other reasonable evidence may be requested so we can resolve the issue efficiently.
Used, altered, incomplete, or unsafe
Products may be ineligible when they show misuse, avoidable damage, heavy wear, alteration, missing major components, contamination, or use beyond what is reasonably necessary to inspect the product.
Wearable and body-contact products
Apparel, supports, wraps, gloves, mats, and other body-contact items must be clean, unworn beyond fitting, unwashed, and free from odor, hair, residue, or other signs of extended use unless the item is being reported as defective.
Sale and promotional products
Discounted products may be returned or exchanged under the same 30-day policy unless the product page or checkout clearly stated that the item was non-returnable before the order was placed.
Requests after 30 days
Requests made after the 30-calendar-day period are normally ineligible. Contact support if the delay relates to a verified defect, carrier problem, or another circumstance that may require individual review.
Four steps from request to resolution
Do not send a product back without first receiving return instructions. Using the approved process helps us identify your package, provide free return shipping, and complete the refund or exchange accurately.
Contact Liftora
Email support@liftora.mom or call +1 (502) 373-9638. Include your name, order number, the item involved, and whether you prefer a return or exchange.
Receive instructions
Our team will review the request and provide return instructions. We may request photographs, product details, or confirmation of the condition before authorizing shipment.
Package and return
Secure the product with its available components and accessories. Follow the provided shipping instructions and retain the return tracking information until the request is completed.
Inspection and outcome
After the return arrives, Liftora will inspect it and confirm the refund, exchange, replacement, or any issue affecting eligibility.
Priority resolution
When an order arrives with a problem
Contact Liftora as soon as practical after delivery when a package is damaged, incomplete, defective, or incorrect. Keep the item and packaging available while the issue is reviewed.
01
Damaged in transit
Provide clear photographs of the product, internal packaging, shipping carton, and label when available. We will review the condition and arrange an appropriate replacement, exchange, return, or refund.
02
Defective product
Describe the issue, when it occurred, and any troubleshooting already completed. Do not continue using equipment that appears unsafe. We may request photographs or video to confirm the problem.
03
Incorrect or incomplete item
If you receive the wrong product, wrong variation, or an order with missing parts, contact us with the order number and a photograph of what was received. Liftora will arrange the appropriate correction.
04
Package marked delivered but not found
Check the delivery location, household members, building staff, and nearby safe areas first. Then contact the carrier and Liftora so the delivery can be reviewed. Resolution may depend on the carrier investigation and available tracking evidence.
Financial resolution
Refunds, exchanges, cancellations, and processing
The final outcome depends on the approved request, returned condition, available inventory, payment method, and order status.
Refund method
Original payment method
Approved refunds are generally issued to the original payment method. If that method is unavailable, expired, closed, or otherwise cannot receive the refund, Liftora will work with the payment provider and customer to determine an appropriate permitted alternative.
Processing timing
Inspection before completion
Liftora normally reviews returned products within five business days after they arrive. Once a refund is issued, the time required for it to appear depends on the bank, card issuer, digital wallet, or payment provider.
Exchanges
Subject to availability
Approved exchanges are subject to inventory availability. If the requested replacement is unavailable, Liftora may offer another suitable option or issue a refund for the eligible returned item.
Order cancellation
Request before fulfillment
Contact support immediately if you need to cancel an order. We will attempt to stop fulfillment, but cancellation cannot be guaranteed after processing or shipment begins. Shipped orders can be handled through the standard return process after delivery.
Refund calculation
What an approved refund includes
An approved refund covers the eligible amount actually paid for the returned product after discounts. Because Liftora provides free standard shipping, there is normally no original standard shipping charge to refund. Optional expedited services, gift wrapping, or other separately purchased services are refundable only when required by law or when the service was not provided as promised. This policy does not limit any consumer right or remedy that cannot legally be waived.
Chargebacks
Contact support before a payment dispute
Please contact Liftora first so we can attempt to resolve order or refund concerns directly. If a chargeback or payment dispute is already active, the payment provider may restrict our ability to issue a separate refund until the dispute is closed or resolved. Liftora may provide transaction, tracking, communication, and policy records to the payment provider when responding to a dispute.
Return and refund assistance
Liftora support is available 24/7
Contact us to begin a return or exchange, report a damaged or incorrect order, request a cancellation, check refund progress, or ask a question about eligibility. Include your order number whenever possible.
Business email
support@liftora.mom
Telephone
+1 (502) 373-9638
Business address
Liftora
211 Clark St
Uniontown, KY 42461
United States